Legal

Terms of Service

Last updated: July 2026

These Terms of Service ("Terms") govern your use of the FlightAssist24 website and the travel booking and support services we provide by telephone ("Services"). By using our website or calling us, you agree to these Terms.

1. Who we are

FlightAssist24 is an independent travel agency and booking service. We are not an airline and are not affiliated with, endorsed by, or acting on behalf of any airline. Airline names and trademarks are the property of their respective owners and are used only to describe the carriers we can book on your behalf.

2. Our services

We assist travelers in searching for, booking, changing, and cancelling air travel and related arrangements. When you call, an agent presents available options and, with your authorization, completes bookings or changes on your behalf. We act as an intermediary between you and airlines and other travel suppliers.

3. Pricing and fees

Calling us is free. Where a booking involves an airline fare, a fare difference, or a service charge, the agent will disclose the total amount payable before any charge is made. You authorize charges only by explicitly confirming them with the agent. All prices are quoted in US dollars unless stated otherwise.

4. Fares, availability, and airline rules

Fares and availability are not guaranteed until a booking is ticketed and confirmed. Once ticketed, your booking is subject to the fare rules, terms, and conditions of the operating airline, including rules on changes, cancellations, refunds, baggage, and schedule changes. We do not control and are not responsible for airline schedules, delays, cancellations, or operational decisions.

5. Changes, cancellations, and refunds

Requests to change or cancel a booking are subject to the applicable airline's fare rules and may involve airline-imposed penalties or fare differences. Refund eligibility is determined by the airline, not by FlightAssist24. We can request and process a refund on your behalf where the fare rules allow, but we cannot guarantee a refund that the airline does not grant. See our Refund Policy for details.

6. Your responsibilities

You agree to provide accurate passenger information, including names exactly as they appear on travel documents, and to review your confirmation for accuracy. You are responsible for ensuring you hold valid travel documents (passports, visas, identification) and for meeting all entry and health requirements for your trip.

7. Limitation of liability

To the fullest extent permitted by law, FlightAssist24's liability arising from the Services is limited to the amount of any service fee you paid us for the affected booking. We are not liable for losses arising from airline actions, schedule changes, delays, cancellations, denied boarding, or events beyond our reasonable control.

8. Contacting an airline directly

You are always free to contact an airline directly using the number on your ticket or on that airline's official website. Using our Services is optional.

9. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above reflects the latest version. Continued use of our Services after changes take effect constitutes acceptance of the revised Terms.

10. Contact

Questions about these Terms can be raised by calling (888) 217-2490, where an agent is available 24/7.