Legal
Privacy Policy
Last updated: July 2026
This Privacy Policy explains what information FlightAssist24 ("we", "us") collects when you use our website or call us, how we use it, and the choices you have. FlightAssist24 is an independent travel agency and is not affiliated with any airline.
1. Information we collect
We collect information you provide directly and information collected automatically when you use the site.
Information you provide
- Contact details you give an agent during a call, such as your name and phone number.
- Travel details needed to search for or book a trip, such as cities, dates, passenger names, and travel preferences.
- Payment information you provide to complete a booking. Payment card details are processed securely by our payment providers and are not stored on our own servers.
Information collected automatically
- Standard technical data such as your IP address, browser type, device information, and the pages you view.
- Information from cookies and similar technologies used for site functionality, analytics, and advertising measurement (see the Cookies section below).
2. How we use your information
- To provide our services — searching for, booking, changing, and cancelling travel on your behalf.
- To communicate with you about a booking or a request.
- To process payments and prevent fraud.
- To measure and improve our website and advertising, including understanding which ads lead to calls.
- To comply with legal obligations.
3. Call tracking and advertising
We advertise online and use call tracking and analytics tools to understand which advertisements and pages lead people to contact us. These tools may assign a temporary tracking phone number and record standard details of a call, such as the number dialed, the time, and its duration. This helps us measure advertising effectiveness. We do not sell your personal information.
4. Cookies
Our site uses cookies and similar technologies for essential functionality, to analyze traffic, and to measure advertising performance. You can control cookies through your browser settings; disabling some cookies may affect how the site works.
5. How we share information
We share information only as needed to provide our services and run our business, including with: airlines and travel suppliers to complete your booking; payment processors to handle transactions; and service providers who support our website, analytics, and advertising. We may also disclose information where required by law. We do not sell your personal information.
6. Data retention
We keep personal information for as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes. When it is no longer needed, we take reasonable steps to delete or anonymize it.
7. Security
We use reasonable administrative and technical measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your choices and rights
Depending on where you live, you may have rights to access, correct, or delete your personal information, or to object to certain uses. To make a request, call us at (888) 217-2490. You can also opt out of many advertising cookies through your browser or industry opt-out tools.
9. Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to remove it.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest version. Material changes will be posted on this page.
11. Contact
Questions about this Privacy Policy can be raised by calling (888) 217-2490, where an agent is available 24/7.